Frequently Asked Questions

Go to our Track & Trace page, enter your tracking number exactly as it appears on your booking confirmation, and click Track. You'll see a full status timeline showing your shipment's current location, last recorded movement, and estimated delivery date — updated in real time.

There are three common causes: the number was entered with a typo or accidental space; the shipment was just created and hasn't been scanned yet; or the number belongs to a different carrier. Copy the number directly from your confirmation email and try again. If the shipment was booked within the last few hours, allow additional time for the first scan to appear in the system.

Transit time depends on the freight mode, origin, destination, and whether customs clearance applies. Express air freight typically delivers within 1–3 business days internationally. Standard air takes 3–5 days. Ocean freight ranges from 2 to 6 weeks depending on the route. Ground and rail vary by distance. Your booking confirmation includes an estimated delivery window and you can follow progress in the tracking system.

It depends on how far the shipment has progressed. Address amendments are sometimes possible during transit, but not always. Contact our support team immediately with your tracking number and the corrected address details. We will check feasibility and let you know quickly, along with any impact on timing or cost.

Yes. We provide international freight services across more than 180 countries by air, ocean, and ground. Our team manages every aspect of cross-border shipping — documentation, customs declarations, duties assessment, and final-mile delivery at the destination. We handle the complexity so you don't have to.

First, check your most recent tracking update — many delays are logged there with a reason, such as a customs hold, weather disruption, or a high-volume period. If your shipment has shown no movement for more than 48 hours with no explanation in the tracking system, contact our support team with your tracking number. We will investigate, escalate where needed, and give you a clear update on expected resolution.

Freight costs are based on the chargeable weight (the higher of actual weight and volumetric weight), origin and destination, mode of transport, service level, and applicable surcharges such as fuel levies, remote-area fees, or customs handling charges. Use our Request a Quote form to receive an accurate, itemised price for your specific shipment — there is no obligation to book.

Submit your shipment details through our Request a Quote page — cargo type, dimensions, weight, origin, destination, and preferred timeline. Our team will review your requirements and return a detailed, itemised quotation within one business day. No commitment is required to request a quote.

Standard requirements include a commercial invoice, packing list, and a bill of lading or airway bill. Depending on your cargo type and destination country, you may also need a certificate of origin, phytosanitary certificates, import or export licences, or specific regulatory declarations. Our team will confirm the exact document checklist for your shipment before dispatch.

All shipments are handled under our standard care and liability terms. For high-value, fragile, or sensitive cargo, we strongly recommend dedicated cargo insurance, which can be arranged before booking to cover loss, damage, or delay. Speak with our team before confirming your shipment and we will advise on the most appropriate coverage for your cargo type and route.